Legal Documents

Done88 Privacy Policy — How We Keep Your Data Safe

The security of your personal data is done88's top priority. In this Privacy Policy, we clearly outline what data is collected, why it is collected, how it is protected, and what rights you have over your information.

Updated: January 2026
Language: English
SSL Secured
All Users

Important

By using any done88 service, you are considered to have read and agreed to this Privacy Policy. This policy Terms & Conditions Read together with.

Section 01

Introduction & Applicability

Done88 takes user privacy seriously. This Privacy Policy applies to the done88 website (done88.onl), mobile application, and all related services. By registering, logging in, or using any of our services, you agree to the terms of this Privacy Policy.

Done88's Privacy Policy is built to meet international data protection standards. We believe every user should have full control over their own data — which is why this policy is written with complete transparency. No hidden clauses, no ambiguity.

  • This policy applies equally across all done88 platforms.
  • By using done88, you consent to this policy.
  • done88 will notify you in advance of any policy changes.
  • done88 does not knowingly collect information from individuals under the age of 18.
Section 02

What Data Is Collected

Done88 collects three categories of data: information you provide directly, data collected automatically while you use our services, and information received from third parties. Full details are outlined below.

Data Types Example Collection Method
Identity-Related Name, Date of Birth, National ID Number Registration Form / KYC Verification
Contact Information Mobile Number, Email Address Registration / Support Contact
Financial Information Mobile Banking/Nagad/Rocket Number, Transaction History Deposits & Withdrawals
Device Information IP address, device model, OS version Automatic (At Login)
Usage Data Gaming history, bet records, session duration Platform Operations
Location Data Country, City (Approximate) IP-Based

done88 never stores your full bank account number, card number, or PIN. Only the last 4 digits of a mobile banking number are retained for reference purposes.

Section 03

Why We Collect Data

Done88 only collects data for necessary purposes — nothing excessive or without reason. Each purpose is clearly explained below.

  • Account Management — Your information is used for registration, login, and identity verification.
  • Payment Process — Financial information is required to process deposits and withdrawals.
  • Fraud Prevention — Device information is used to detect and prevent suspicious activity.
  • Legal Obligations — Certain data is retained to comply with government or regulatory requirements.
  • Service Improvement — Usage data is analyzed to continuously improve the user experience.
  • Customer Support — Contact information is needed to resolve support tickets and complaints.
  • Promotions — To send you relevant offers and bonuses from done88 (you can opt out at any time).
Section 04

Data Storage & Security Measures

Done88 uses industry-leading technology to keep your data safe. All information is stored on encrypted servers and undergoes regular security audits.

User passwords at done88 are never stored in plain text — strong hashing algorithms are always applied. Data is securely deleted once its retention period ends.

  • SSL/TLS Encryption — All data transfers are secured with 256-bit encryption.
  • Firewall Protection — Multi-layered firewalls are in place to prevent unauthorized access.
  • Two-Factor Verification — Two-factor authentication (2FA) is used for sensitive operations.
  • Restricted Access — Only authorized personnel have access to specific data.
  • Regular Backups — Data is securely backed up and kept recoverable at all times.
  • Data Retention Policy — Unless required by law, your data will be deleted 5 years after account closure.

done88's servers are hosted in internationally certified data centers and monitored 24/7. If any security issue is detected, we will notify you immediately.

Section 05

Data Sharing & Third-Party Policy

Done88 never sells your personal data. In certain cases, limited information may be shared with trusted partners solely to deliver our services — always under strict contractual agreements.

  • Payment Processor — With Mobile Banking, Nagad, and Rocket solely for the purpose of processing transactions.
  • KYC Provider — With licensed verification services for identity verification purposes.
  • Technology Partners — With trusted partners who support the operation of our platform.
  • Not Sold to Advertisers — done88 never sells your information to third parties for advertising purposes.
  • Legal Obligation — We may be required to share certain information upon receiving a valid court order or directive from a government authority.
  • Business Changes — You will be notified in advance if there is any change in done88's ownership.
Section 06

Cookies & Tracking Technologies

Done88 uses cookies and similar technologies across its website and app to enhance your experience and maintain platform security. done88 uses three types of cookies.

Essential Cookies

Required for login sessions, security tokens, and core platform functionality. These cannot be disabled.

Analytics Cookies

Collects site usage statistics to help improve our services. You can disable these.

Preference Cookies

Remembers your language, theme, and preferences — without these, you would need to reconfigure your settings every visit.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent some done88 features from working properly.

Section 07

Your Rights Over Your Data

Done88 believes you should have full control over your own data. All of your rights are outlined below.

Right to Access Data
Contact our support team to request details about what personal data done88 holds on you.
Right to Correct Data
Contact support to correct any inaccurate or outdated information.
Right to Delete Data
You may request deletion of data that goes beyond what is required by legal obligations.
Data Portability
Request a copy of your data in a portable format.
Restrict Processing
You may request that your data be used only for specific purposes.
Opt Out of Marketing
You can opt out of done88's promotional messages at any time.

done88 will respond to rights requests within 30 days of receipt. In complex cases, this may take up to 90 days, but you will be kept informed.

Section 08

Minor Protection

Done88 is strictly a platform for users aged 18 and above. We do not knowingly collect data from anyone under 18. Age verification is mandatory at registration.

  • done88 never knowingly collects or processes data belonging to minors.
  • If a minor has registered by mistake, their data will be deleted as soon as it is identified.
  • Parents who have concerns about a minor's data can contact our support team to file a complaint.
  • done88 uses responsible gaming tools to prevent minors from accessing the platform.

If you believe a minor has created an account on done88, please notify our support team immediately: [email protected]

Section 09

Privacy Policy Updates

Done88 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you in advance via your registered email or a platform notification.

  • The date of the latest update will always be shown at the top of this page.
  • Continued use of done88 after any changes means you accept the updated policy.
  • If you object to the changes, you may request to close your account.
  • Contact our support team if you'd like to view a previous version.
Section 10

Privacy Contact

For any questions, complaints, or rights requests regarding this Privacy Policy, please contact done88's data protection team.

Email Support

Send all privacy-related requests to:

[email protected]
Live Chat Support

Our Bengali support team is available 24/7, always ready to help.

7 Days a Week, 24 Hours a Day

done88's privacy team typically responds to emails within 24–48 hours. For urgent matters, please use live chat.

done88's Security Commitment

Why Your Data Is Safe with done88


Done88's Privacy Policy is more than words on paper — your data is protected at every technical level.

Military-Grade Encryption

All data transfers on done88 are protected with 256-bit SSL encryption — the same technology used by the world's leading banks.

Strict KYC Verification

The identity verification process at done88 prevents fraud and identity theft. Your account belongs to you alone.

Data Is Not Sold

Done88 never sells your personal data to third parties. Our revenue comes entirely from our services, not from data sales.

Automatic Data Deletion

At done88, data is automatically deleted once its retention period expires. We do not hold on to data that is no longer needed.

Mobile Banking Security

For transactions via Mobile Banking, Nagad, and Rocket, done88 only retains the minimum required information. Full account numbers and PINs are never stored.

24/7 Privacy Support

Done88's support team handles all privacy-related requests promptly and with care.

Your Data Is in Safe Hands

Join done88 — A Safe, Transparent & Trusted Platform

Protecting your privacy is done88's top priority. Register for free and enjoy a safe experience alongside millions of users across Bangladesh.

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